IT Support Assistant

Community Care College seeks a level-one IT Support Assistant to provide quality front-line support utilizing basic technical knowledge to support IT initiatives.
Under the direction of the Network Administrator, assist in computer operations, user and desktop support (hardware and software), and helpdesk support.
Ensure a polite and efficient response, triage, collection of additional information, and communication with employees on service requests.
Assist with installing, setting up, and maintaining technology, including hardware, software, and peripherals.
Candidates with system analyst experience is a strong plus.
This position requires travel between 3 local campuses within a 2 mile radius, using a personal vehicle.
Full-time, 40 hours per week, Monday - Friday days.
Must have a clean background check and drug screen.
Primary Responsibilities Assists and provides support to the Network Administrator Collaborating with IT professionals to determine technical solutions Provides basic troubleshooting, repair, and maintenance for computer equipment and a basic level of technical assistance to faculty and staff, referring to higher levels of IT support as needed Explain technical concepts in non-technical terms to faculty and staff Installs software and installs and repairs hardware and peripherals Research technical manuals and guides to respond to user questions Establishes and maintains user accounts, profiles, file sharing, access privileges, and security Contributes to unit goals by accomplishing related duties as required Collaborating with IT professionals to determine technical solutions Promptly answering phone calls and emails Prepare clear and concise written communications Must be courteous when handling and resolving complaints Demonstrate exceptional patience and calm demeanor Self-motivated, Detail-oriented, and organized.
Establishes and maintains user accounts, profiles, file sharing, access privileges, and security Prioritize requests, organize, schedule, and coordinate a variety of activities and projects Operates effectively within the organization structure, always demonstrating trustworthiness and responsible behavior Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.
Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately Accepts direction and feedback from supervisor and follows through appropriately Reports to the Network Administrator Other duties as assigned Who We Are: Community HigherEd Institute is Oklahoma’s only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College.
Established in 1995, The College’s mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities.
The College culture is encapsulated in the C.
A.
R.
E.
S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success.
Skills & Abilities Basic knowledge of computer operating systems, software, and hardware MS Office and Google Workspace Help Desk Support, Deployment Detail Oriented and Problem-solving Skills System Analyst Experience is a plus Education & Experience High School Diploma or equivalent required Associate's degree or higher preferred Requires a minimum of one year of related work experience Physical Requirements While performing the duties of this job, the employee is regularly required to work in a seated position, standing up, walk, use hands and fingers to operate tools and equipment, and speak and listen, both over the phone and in person to fellow employees.
The employee frequently is required to reach with hands and arms and stoop, kneel, crouch or crawl.
The employee must regularly lift and/or move up to 25 pounds.