IT Business Systems Sr Analyst

SUMMARY Support and maintain enterprise computer systems.
Provide leadership and high-level professional and analytical expertise to analysts.
Manage customer expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES Includes the following: Leads large projects following the approved Project Management Office policies and procedures.
Acts as a liaison between the business users and technical developers, bridging process and technical needs.
Leads and performs requirements definition, analysis, functional design, and implementation of new or modified applications.
Collects, evaluates, and compresses data and information from multiple sources, resolve conflicts and differentiate between actual and required user needs.
Uses strong analytical reasoning to understand end user's requirements and translate them into an operational application.
Authors and publish quality documentation covering all functional and business-system requirements.
Documents and performs system configuration in order to meet business needs.
Understands technical designs and specifications.
Assists with the development of strategic plans for periodic maintenance and upgrades of enterprise systems.
Contributes to complex application, interface, and integration design.
Leads in the design and creation of test cases/scenarios.
Plans and leads user acceptance testing.
Supports business process improvement through optimization of staff, process, and technology.
Provides tier three production support.
Works with vendors to resolve functionality issues.
Analyzes performance metrics and recommends application changes.
Maintains system protocols by writing and updating procedures.
Provides references for users by writing and maintaining user documentation.
Design and conduct user training (classroom and one-on-one).
Understands and supports multiple systems/modules and the complexity of integration.
Participates in weekly IT change control meetings to ensure IT changes do not adversely affect enterprise systems.
Maintains user confidence and protect operations by keeping information confidential.
Key Responsibility Areas: Lead project team assignments of moderate scope requiring expert technical skills or good understanding of business functions.
Coach, mentor, and train team members.
Develop, deliver, and maintain quality IT solutions to support business processes, in line with IT guidelines and architectures.
Balances clients' business requirements and preferred technical architecture.
Recommends creative and innovative solutions to business or technical problems.
Ensure work is technically sound and in compliance with established standards, codes, and regulations.
Deliver timely results within budget.
Simplify or eliminate low value-added work processes.
Take active steps to increase understanding of clients' business environment, priorities, processes, and emerging technology issues.
Interface with customer and other departments to ensure project objectives are achieved.
Analyze and identify core business processes for application design.
Communicate issues openly, honestly, and timely with peers, management, and customers.
Develop and deliver presentations to senior leadership to help obtain buy-in and support.
Participate in the definition, implementation, and execution of best-practices.
Maintain a current knowledge of supported enterprise products.
Seek self-improvement in job knowledge and skills and identify improvement opportunities for team members.
Interact proactively with business owners, identifying process improvements and available enterprise system capabilities that are not currently utilized.
Serve as an independent third party, offering multiple solution options including pros/cons.
Perform other job-related duties as assigned.
SUPERVISORY/MANAGEMENT AUTHORITY Leads/manages project team members as assigned.
EDUCATION AND EXPERIENCE Bachelor’s degree in business, Finance, Accounting, Human Resources or IS (or equivalent experience).
Requires 7 years of functional/technical industry experience and understanding of the processes supporting one or more of the following business areas: Human Resources, Benefits, Payroll, Time and Labor, Finance, Accounting, Procurement and other departments within the typical Hospitality and/or Government Contracting enterprise environment, or an equivalent combination of education and experience.
Prefer 4 years previous experience in the role of a Business Analyst supporting an ERP system.
Experience with Deltek a plus.
KNOWLEDGE, SKILLS AND ABILITIES Must be able to: Excellent critical thinking skills with the ability to focus on things which matter most to achieving outcomes.
Committed with the ability to produce outcomes and find necessary resources with minimal direction.
Resilient with the ability to adapt to a variety of situations and individuals while maintaining a sense of purpose and a mature problem-solving approach.
Must have and maintain a valid driver’s license.
Manage all work teams including technical, creative, and production, as well external suppliers and contractors.
Interface with clients to scope projects, manage budgets, and direct the development cycle from inception to completion.
Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Influence or persuade others, adapt to different styles, listen critically, and collaborate under positive or negative circumstances.
Solve problems through systematic analysis of processes with sound judgment and a realistic understanding of relevant issues.
Interview and gather client requirements, translating the information into detailed design/requirements documents.
Pick up on technical things quickly.
Learn new skills and knowledge.
Manage large amounts of complex information, draw sound conclusions, and communicate that knowledge clearly.
WORK ENVIRONMENT Work is primarily performed in a climate-controlled office setting.
Work may involve periods of high output demands.
Work may require travel, including overnight stays.
Work will require varied shifts including, weekends and holidays, as needed (on call).