Job Summary:
Writes, types or enters information into computer to prepare correspondences, bills, statements, receipts, checks, and/or other documents.
Performs routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, spreadsheets, flow charts, workpapers, and envelopes.
Verifies information for accuracy and completeness against existing records, posts information to records or ledgers, and issues equipment.
Greets callers and assists them with general problems or complaints, answers telephones, refers calls or takes accurate and complete messages.
Job Duties:
Writes, types or enters information into computer to prepare correspondences, bills, statements, receipts, checks, or other documents.
Performs routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, and envelopes.
Verifies information for accuracy and completeness against existing records, posts information to records or ledgers, and issues equipment.
Completes applications for eligibility of services, including securing and reviewing backup documentation.
Computes income and determines hours of care for which client is eligible and may issue proper documents to clients for eligibility continuation.
Files and retrieves applications and records in accordance with established procedures and filing systems.
Researches lost or missing applications or records in accordance with established procedures.
Tabulates data as required, assembles and repairs records, and files as necessary.
Conducts monitoring of client applications to verify compliance with policies and procedures, and reviews policies to determine coverage.
Investigates and verifies claims eligibility.
Orders and issues supplies as appropriate.
Opens, sorts and routes incoming mail; prepares outgoing mail.
Greets callers and assists them with general problems or complaints, answers telephones, refers calls or takes accurate and complete messages.
Operates copiers, fax machines or other office equipment.
Assists and trains other clerical staff.
Delivers and/or stores supplies and maintains an inventory if required.
Prepares flow charts and updates on a regular basis, designs spreadsheets and workpapers, and performs statistical analysis.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
Qualifications:
EDUCATIONAL REQUIREMENT
High school diploma or general education degree (GED) and less than one year of specialized training or education.
EXPERIENCE REQUIREMENT
Two (2) years of additional experience is required.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Accounting, Database, Internet, Inventory, Spreadsheet and Word Processing software, and Order processing and Payroll systems.
CERTIFICATES, LICENSES, REGISTRATIONS
N/a
OTHER SKILLS AND ABILITIES
Must have the ability to operate standard office machines.
Must have the ability to deal professionally and pleasantly with the public.
OTHER QUALIFICATIONS
Employee must not and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG’s Cumulative Sanction Report, or the GSA’s List of Excluded Providers, or listed on the OIG’s List of Excluded Individuals/Entities (LEIE).
PHYSICAL DEMANDS
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to sit.
The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
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