YMCA
W.
L.
Hutcherson Branch YMCA
Location
1120 E Pine St
Tulsa, OK 74106-4959
Salary
$43,000.
00 $45,000.
00
Resumes Accepted Until
December 31, 2023
Join us! YMCA of Greater Tulsa Join the team in this exciting position at the W.
L.
Hutcherson YMCA!
Job Description
The Membership and Wellness Director will administer all functions related to membership and healthy living.
They will have a direct focus on recruitment and retention of new members and program participants through relationship- building.
This position requires direct supervision of overall health and wellness programs in the healthy living department.
Qualifications
Bachelor's Degree (BA/BS) or equivalent experience
Minimum 2 years’ experience working in the customer service industry.
Volunteer or Staff supervision experience
Proven ability to raise funds and grow membership
Proven ability to work with over all facility operations
Knowledge of the YMCA as a membership organization
Essential Functions
The duties include creating new programs, including robust group exercise classes, along with scheduling and marketing programs in accordance with best practices.
This person will manage all related facility areas and staff; along with leading the member services department.
Key deliverables are providing a high standard of customer service and developing excellent staff.
1.
Follow and enforce all YMCA procedures and policies, including: personnel guidelines, safety guidelines, facility access procedures and membership policies.
Carry out emergency plans as necessary.
2.
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.
Reviews and evaluates staff performance.
Develops strategies to motivate staff and achieve goals.
Provide leadership for an effective tour and enrollment procedure via desk and wellness staff.
3.
Provide leadership for the continued improvement of all desk and wellness services to include member and constituent relations, information and program registration.
4.
Implements membership strategies that support the recruitment of new members and retention of existing members.
5.
Participates in membership events and represents the YMCA at community events to promote the YMCA.
6.
Ensure the delivery of appropriate sales and customer service training for desk and wellness staff.
7.
Consistently communicate with Executive Director regarding cleanliness and safety of facility.
8.
Monitor budgeting for all areas of responsibility including membership, fitness floor and group exercise.
9.
Leads assigned aspects of the Annual Fundraising Campaign.
10.
Assume other responsibilities as deemed appropriate by supervisor.