Job Summary
The Area Director is responsible for overseeing the day-to-day service operations of the assigned area which may include residential services, day services, or supported employment.
This position will also be the primary contact for DDS oversight inquiries and investigations.
Essential Duties & Responsibilities
Effectively hire, train, coach, evaluate and mentor Program Management staff who directly supervise Direct Care Staff.
Manage the operational aspects of your assigned area to ensure they operate smoothly and are in compliance.
Undertake sound financial management to ensure the area is profitable and within budget.
Develop and maintain program operation policies and procedures to ensure compliance with state and Brighter Day regulations.
Respond timely and consistently to alleged violations of rules, regulations, policies, procedures, or standards of conduct.
Act as an independent review and evaluation body to ensure quality assurance and compliance issues or concerns are being evaluated, investigated, and resolved.
Ensure proper reporting of violations to authorized enforcement agencies as appropriate or required.
Maintain an effective quality assurance communication program by promoting awareness of the Standards of Conduct.
Ensure all employees receive the appropriate training including new hire, re-certifications, and in-service training.
Regularly report on the operations of assigned area, progress of compliance/quality assurance efforts, or other requested reports.
Complete all other duties as assigned.
Education & Experience
Bachelor’s degree in social services or related field preferred
Five years of progressive experience working with individuals with developmental disabilities required.
Five years of management experience required.
Must have a valid driver’s license and clear driving record.
Current automobile insurance
Knowledge, Skills & Abilities
Ability to effectively communicate clearly and concisely, both orally and in writing.
Strong attention to detail
Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges, and questions.
Ability to adapt as needed in a growing environment
Ability to handle a variety of situations and personalities
Must maintain confidentiality and protect individual rights
Ability to always project a caring and professional image and act as a role model to assigned team
Knowledge of financial management, social service systems and staffing practices
Must have strong knowledge of Microsoft Office 365, including Word, Excel, PowerPoint, and Teams
Physical Requirements
Ability to communicate with other people in-person, by telephone, and in writing
Ability to use verbal and physical intervention to redirect and/or restrain a person who is physically aggressive or self-abusive
Ability to safely provide supervision and monitoring to meet the needs of people supported by Hands of Heartland
Ability to perform repetitive tasks for extended periods of time to include but not limited to bending, stooping, sitting, and reaching
Ability to lift up to 50 pounds as needed
REQUIREMENTS
We do one thing and we do it well and that’s residential services.
Brighter Day, Inc.
has served Northeastern Oklahoma with award winning residential services for adults with developmental disabilities since 1990.
We serve all persons regardless of physical or mental abilities, age, sex, religion, or race.
Our client-centered approach allows us to offer the dignity and independence our clients deserve while encouraging unique personal achievements.
The administration team ensures our Direct Care Staff have the training and support to empower our clients to become success stories.
Our knowledgeable programming department has a stellar reputation in providing quality daily living skills for our clients.
We provide the most independent and personalized living arrangement possible for each client by working in coordination with our clients and their team of professionals.
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