Lead Teller

ABOUT ORU Oral Roberts University is a Christian university located in Tulsa, Oklahoma.
As a globally recognized, Holy Spirit-empowered university, we develop whole leaders for the whole world through a unique Whole Person education.
Students come to ORU not to “stay” in their faith but to GROW in faith and to become the Spirit-empowered leaders they are called to be.
Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU.
POSITION OVERVIEW Oversee operations of the Teller Line including customer service related to students’ accounts and control receipt and disbursal of money from the vault ensuring funds are secure and accurate.
RESPONSIBILITIES Performs all teller functions along with the teller to assist students.
Review daily teller payment receipts and ensure that tills are balanced as well as assist in resolving discrepancies.
Resolve problem situations in teller area and refer to coordinator and/or management as needed.
Works with Account Coordinators on special billing statements for Voc-Rehab, VA Benefits, Outside Scholarships.
Coordinates accurate posting of scholarship checks when received.
Receive deposit monies from various departments on campus.
Daily ACH upload of deposits and refunds through student accounts using the TouchNet Cashiering Software and BOK Process.
Remote Capture of student account payments along with departmental deposits.
Provides General Accounting with documents of deposits for posting to the General Ledger and assists in resolving any discrepancies.
Ensures that a friendly and courteous atmosphere is maintained in teller area at all times and that our goal for excellent customer service is achieved.
REQUIREMENTS Knowledge & Experience: Requires an Associate’s degree, Bachelor’s degree preferred.
Requires one year one year teller, cash handling, or general clerical experience.
Must be able to use a 10-key with accuracy.
Minimum of 6 months Supervisory experience required.
Experience with Microsoft Office applications, specifically Excel and Word.
Skills & Abilities: Must be able to handle pressure well and make decisions independently.
Good math, communication/verbal, and organizational skills and the ability to maintain an attitude of professionalism are required.
Good interpersonal and conflict resolution skills needed.
Must maintain a high level of confidentiality of information.
Maintains compliance with the Family Educational Rights and Privacy Act (FERPA) policy and its’ procedures