Manager

Isla's Southern Kitchen, the newest JTR concept, opening soon! JTR Mission Statement: Our mission is to serve to the delight of our guests, staff, and community.
We serve and delight by consistently providing exceptional cuisine, extraordinary service, and exceeding the expectations of our patrons and supporters.
Summary of Position: Oversee and insure that attentive and extraordinary service is provided to all guests, standards regarding quality of food and beverage served are met by both FOH and BOH, opening and closing procedures for all positions are complete.
Work with GM and Bar Manager to achieve sales, labor, and cost of goods goals.
Duties & Responsibilities: Know and execute management opening and/or closing duties required for service and insure all duties for all other positions are completed in a timely manner Balance and secure cash drawer both before and after a shift.
Accurately complete checkouts and required closing reports and batching Handle all guest complains, comps/voids and staffing issues in absence of GM.
Conduct pre-shift with FOH informing staff of any specials, 86’d items, upcoming event details, company memos, etc.
Assign server sections and arrange table assignments to allow covers to be dispersed evenly at the point of first cut.
Touch tables, maintaining guest satisfaction and building rapport with diners.
Assist employees during the shift to insure service standards are upheld Help train and execute continuing education of food, beverage, and service knowledge to FOH.
Cut staff at appropriate times to manage labor costs Enforce company policies and procedures as stated in the handbook.
Attend weekly manager meetings prepared with previous week’s assignment completed and topics to discuss with the team.
Follow all ABLE laws Assist in hiring process of new severs Conduct inventory procedures with management team.
Report all staffing, guest, equipment problems and maintenance issues to GM.
Qualifications: Be 21 years of age or older.
Be able to communicate respectfully and honestly with others, including all staff.
Have knowledge of service, food and beverage with at least 5 years of experience in front of house operations.
Have a solid command of all products Be able to recognize the effects of alcohol on guests and respond accordingly Have a valid THD Food handler’s License and management certification Have a valid ABLE Commission LBW license Have POS experience and be able to do basic math calculations.
Have the ability to work in a standing position for long periods of time, up to 6 hours Habe the ability to use stairs Personality Considerations: Focus on service, quality, and hospitality Great guest and employee relations Demonstrated creativity and forward thinking Demonstrated ability to lead a team Positive reinforcement training Strengths-based management practices Self-motivated Confident Ambition to grow within the company Desire for continued education and growth Kind Honest Trustworthy Respectful Final Considerations: We are looking for Managers who embraces our belief that we strive to meet and exceed the expectations of our mission on a daily basis.
We are committed to providing the best possible service, food, and beverages for our guests to their absolute delight.
In addition, it is our responsibility to provide a safe and profitable work environment for our employees to excel and prosper.
We are looking for someone who truly cares about people, their happiness and success, the well-being of others around them and the community.